Terms & Conditions - DN Signs DN Signs

Terms & Conditions

Effective Date: August 18, 2026

Welcome to DN Signs. These Terms & Conditions (“Terms”) govern your use of the DN Signs website, dnsigns.com (the “Website”), and your purchase or use of products and services provided by DN Signs (“DN Signs,” “we,” “us,” or “our”).

By accessing or using our Website, requesting a quote, approving a proposal, purchasing products or services, or otherwise engaging DN Signs for a project, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or engage our services.

These Terms apply together with any written proposal, estimate, quotation, invoice, agreement, work order, or other project-specific document provided by DN Signs. If there is a conflict between these Terms and a fully executed written agreement for a specific project, the project-specific agreement will control to the extent of the conflict.

1. Our Services

DN Signs provides custom signage and related services, including, but not limited to:

• Sign design and graphic design
• Sign permitting
• Site surveys and measurements
• Sign fabrication
• Storefront signs
• Channel letters
• Dimensional letters
• Monument and pylon signs
• Cabinet signs
• Neon and LED signs
• Awnings and blade signs
• ADA and tactile signage
• Directional and wayfinding signage
• Interior and lobby signage
• Vinyl and digital graphics
• Sign installation
• Sign repair and maintenance
• Sign removal and related services

The specific products and services included in a project will be identified in the applicable proposal, estimate, invoice, or written agreement.

2. Quotes and Estimates

Quotes and estimates are based on the information available to DN Signs at the time they are prepared.

Unless otherwise stated in writing:

• Estimates are not final until accepted by DN Signs.
• Pricing may change if project scope, dimensions, materials, site conditions, installation requirements, permitting requirements, or specifications change.
• Estimates may be subject to expiration dates stated in the proposal.
• Additional work or costs discovered after the proposal may require a change order or revised quotation.
• Verbal estimates or discussions do not modify a written proposal unless confirmed in writing by DN Signs.

A quote does not necessarily constitute acceptance of an order or a guarantee that a project can be completed under the quoted conditions.

3. Project Approval

Before fabrication begins, the customer may be required to approve final artwork, drawings, dimensions, colors, materials, copy, finishes, lighting, mounting methods, and other project specifications.

The customer is responsible for carefully reviewing all drawings and specifications before providing approval.

Once the customer approves artwork or production drawings, DN Signs may proceed with fabrication based on the approved specifications.

Customer approval constitutes confirmation that the customer has reviewed and approved the information presented for production.

DN Signs is not responsible for errors in spelling, dimensions, colors, logos, artwork, placement, or other specifications that were approved by the customer.

4. Custom Products

Most signage products provided by DN Signs are custom manufactured for a specific customer and project.

Because custom signs are made according to customer specifications, custom products may not be returnable or refundable once production has begun, except where required by applicable law or expressly agreed to in writing by DN Signs.

Custom products may have reasonable variations in:

• Color
• Material texture
• Finish
• Lighting appearance
• Fabrication tolerances
• Letter spacing
• Mounting hardware
• Digital printing
• Hand-painted or fabricated finishes

These variations may occur due to manufacturing processes, material characteristics, lighting conditions, or differences between digital displays and physical products.

5. Design Services

Design services may include concept development, artwork preparation, renderings, mockups, technical drawings, shop drawings, and other design work.

Unless otherwise stated in writing, payment for design services does not guarantee that the customer will ultimately purchase the fabricated sign.

If DN Signs offers a design-fee credit or similar promotion, the terms of that promotion will be governed by the applicable written offer.

Additional design revisions beyond the number included in a proposal may be subject to additional charges.

6. Customer-Provided Artwork and Information

The customer is responsible for providing accurate information, including:

• Business names
• Logos
• Trademarks
• Copy and wording
• Colors
• Dimensions
• Site information
• Installation requirements
• Property information
• Any other information necessary to complete the project

The customer represents that it has the right to use any artwork, logo, trademark, photograph, font, design, or other intellectual property supplied to DN Signs.

The customer agrees to indemnify and hold DN Signs harmless from claims arising from the customer’s unauthorized use of third-party intellectual property.

7. Deposits and Payments

Payment terms will be stated in the applicable proposal, estimate, invoice, or agreement.

Unless otherwise agreed in writing, DN Signs may require a deposit or advance payment before beginning fabrication, ordering materials, scheduling installation, or performing other project work.

DN Signs may require payment of outstanding balances before releasing completed products or scheduling installation.

If payment is delayed, DN Signs may suspend work, delay ordering or fabrication, reschedule installation, or take other reasonable steps permitted by law.

The customer remains responsible for amounts due under an approved proposal or agreement, subject to applicable law and any agreed cancellation terms.

8. Changes to the Project

Changes requested after approval may result in additional costs and schedule changes.

Change orders may include additional charges for:

• Design revisions
• Additional materials
• Re-fabrication
• Additional labor
• Permit revisions
• Engineering
• Additional site visits
• Installation changes
• Expedited production
• Shipping or delivery
• Other costs resulting from the requested change

DN Signs may require written approval and payment before proceeding with significant changes.

9. Cancellation

Because signage is frequently custom designed and manufactured, cancellation rights may be limited once design, permitting, material purchasing, fabrication, or other project work has begun.

If a customer requests cancellation, DN Signs will determine the amount due based on work performed, materials ordered, fabrication completed, third-party costs incurred, and other non-refundable project expenses.

Any refund, credit, or cancellation fee will be determined in accordance with the applicable proposal or written agreement and applicable law.

10. Permits and Approvals

Where applicable, DN Signs may assist with sign permits and related approvals.

Permitting requirements, approval times, fees, zoning requirements, landlord requirements, building requirements, and governmental decisions are outside DN Signs’ control.

DN Signs does not guarantee that a permit or approval will be issued or that a particular sign design will be approved by a governmental agency, landlord, property owner, homeowners association, or other third party.

Permit fees, application fees, engineering fees, inspection fees, and other governmental or third-party charges may be billed separately unless specifically included in the proposal.

The customer is responsible for providing accurate property and ownership information and for obtaining approvals that are specifically assigned to the customer.

11. Site Conditions

Project pricing and installation schedules may depend on existing site conditions.

The customer is responsible for providing DN Signs with accurate information regarding the installation location.

Additional charges may apply if actual site conditions differ materially from the information available when the project was quoted.

Examples include:

• Hidden structural conditions
• Unexpected electrical conditions
• Obstructions
• Existing sign removal requirements
• Damaged surfaces
• Difficult access
• Structural deficiencies
• Unforeseen wall or building conditions
• Underground utilities
• Unanticipated mounting conditions
• Additional equipment requirements
• Unsafe working conditions

DN Signs will make reasonable efforts to notify the customer when additional work is required.

12. Customer Responsibilities Before Installation

The customer is responsible for ensuring that the installation area is reasonably accessible and ready for the scheduled work unless DN Signs has agreed in writing to provide preparation services.

The customer may be responsible for:

• Providing access to the property
• Providing access to electrical service where required
• Removing obstacles
• Providing landlord or property-owner authorization
• Coordinating access with building management
• Ensuring the installation surface is ready
• Protecting or relocating merchandise, furniture, equipment, or other property
• Providing parking or access necessary for installation equipment where required

If the installation site is not ready or accessible, additional trip, labor, equipment, or scheduling charges may apply.

13. Electrical and Structural Conditions

Unless specifically included in the proposal, DN Signs’ scope does not necessarily include electrical upgrades, structural repairs, building repairs, engineering, or correction of pre-existing conditions.

Existing electrical systems, walls, façades, roofs, structures, and mounting surfaces may contain conditions that cannot reasonably be identified before installation.

Additional work may require a change order.

14. Installation

Installation dates are estimates unless a guaranteed installation date is expressly stated in a written agreement.

Installation may be delayed due to:

• Permit delays
• Weather
• Material availability
• Manufacturing delays
• Shipping delays
• Site access
• Customer delays
• Property-owner requirements
• Government requirements
• Electrical or structural issues
• Labor or equipment availability
• Circumstances outside DN Signs’ reasonable control

DN Signs will make reasonable efforts to keep customers informed of significant delays.

15. Delivery and Shipping

When applicable, delivery or shipping arrangements will be identified in the applicable proposal or invoice.

Once a product is delivered to the customer, property owner, carrier, or other designated recipient, the customer is responsible for promptly inspecting the product and notifying DN Signs of any apparent damage or shortage.

Shipping schedules may be affected by carriers, weather, customs, material availability, and other circumstances outside DN Signs’ control.

16. Warranty

Any applicable product or workmanship warranty will be identified in the applicable proposal, invoice, manufacturer warranty, or written agreement.

Manufacturer warranties may apply to certain components, including lighting, electrical components, power supplies, or other products.

Warranty coverage may be subject to the manufacturer’s terms and conditions.

Unless otherwise stated in writing, warranties generally do not cover damage caused by:

• Vandalism
• Accidents
• Improper use
• Unauthorized modification or repair
• Neglect
• Electrical problems outside the sign
• Building or structural movement
• Weather or environmental conditions beyond normal use
• Acts of nature
• Improper maintenance
• Damage caused by third parties

Warranty claims may require inspection before repair or replacement is authorized.

17. Sign Maintenance

Signs require reasonable maintenance to remain in good condition.

Depending on the sign type, maintenance may include cleaning, electrical inspection, lighting maintenance, replacement of components, repainting, repair, or other service.

DN Signs is not responsible for deterioration or damage resulting from lack of maintenance unless otherwise agreed in writing.

18. Website Information

We make reasonable efforts to ensure that information on our Website is accurate and current. However, product descriptions, photographs, colors, dimensions, availability, service descriptions, and other information may change.

Images shown on the Website are examples of our work and may not represent the exact appearance, size, materials, colors, or specifications of a particular customer’s project.

Actual products may differ from images displayed on the Website.

19. Intellectual Property

Unless otherwise agreed in writing, the Website and its contents, including text, graphics, photographs, logos, designs, videos, branding, and other materials, are owned by or licensed to DN Signs and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without prior written permission from DN Signs.

Customer-provided logos, trademarks, and other intellectual property remain the property of the customer or applicable rights holder.

20. Project Photography and Portfolio Use

Unless otherwise agreed in writing, DN Signs may photograph completed signage projects for documentation, portfolio, website, social media, advertising, marketing, and promotional purposes.

DN Signs will make reasonable efforts not to disclose confidential customer information in connection with project photographs.

If a customer does not want DN Signs to use photographs of its completed project for promotional purposes, the customer may request otherwise in writing.

21. Third-Party Services and Products

Certain products, materials, components, equipment, software, or services may be supplied by third parties.

DN Signs is not responsible for failures, delays, defects, or changes caused solely by third-party suppliers or manufacturers, except to the extent required by applicable law or covered by an applicable warranty.

Where applicable, DN Signs may assist the customer in pursuing a manufacturer’s warranty claim.

22. Limitation of Liability

To the maximum extent permitted by applicable law, DN Signs will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Website, products, services, project delays, loss of business, loss of profits, loss of revenue, loss of goodwill, or other consequential losses.

To the maximum extent permitted by law, DN Signs’ total liability arising from a particular project or service will not exceed the amount actually paid to DN Signs for the specific product or service giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

23. Indemnification

To the maximum extent permitted by law, the customer agrees to indemnify and hold harmless DN Signs, its owners, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses arising from:

• Customer-provided artwork or materials
• Unauthorized use of intellectual property
• Customer’s violation of applicable laws or regulations
• Customer’s misuse or unauthorized modification of a product
• Customer’s failure to obtain required property-owner authorization
• Customer’s negligence or misconduct
• Information supplied by the customer that is materially inaccurate

24. Website Use

You agree not to use the Website:

• For unlawful purposes
• To interfere with the Website’s operation
• To attempt unauthorized access to systems or data
• To introduce malicious software
• To scrape or reproduce Website content without authorization
• To impersonate DN Signs or another person
• To submit false or misleading information

DN Signs reserves the right to restrict or terminate access to the Website when reasonably necessary.

25. Links to Third-Party Websites

The Website may contain links to third-party websites or services.

DN Signs does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

26. Privacy

Your use of the Website and submission of personal information is also governed by our Privacy Policy.

Please review the DN Signs Privacy Policy for information about how we collect, use, and protect personal information.

27. Text Messaging

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from DN Signs. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://dnsigns.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

If you separately opt in to receive marketing text messages from DN Signs, your text-message communications are also subject to the SMS/text messaging provisions described in our Privacy Policy and the applicable consent disclosure presented when you opt in.

28. Force Majeure

DN Signs will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Fire
• Flood
• Earthquake
• Government actions
• Permit delays
• Labor disputes
• Supply-chain disruptions
• Material shortages
• Transportation disruptions
• Equipment failure
• Utility interruptions
• Acts of war or terrorism
• Public-health emergencies
• Other circumstances beyond DN Signs’ reasonable control

When reasonably possible, DN Signs will notify the customer of significant delays resulting from such circumstances.

29. Governing Law

These Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute that cannot be resolved informally will be handled in a court of competent jurisdiction as permitted by applicable law.

30. Dispute Resolution

Before initiating formal legal proceedings concerning a dispute, the parties agree to make a good-faith effort to resolve the matter through direct communication.

Customers should first contact DN Signs using the contact information below and provide a description of the issue and the requested resolution.

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief where appropriate or from exercising rights that cannot legally be waived.

31. Changes to These Terms

DN Signs may update these Terms from time to time.

When changes are made, the updated Terms will be posted on the Website with a revised effective date.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

32. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

33. Entire Agreement

These Terms, together with any applicable proposal, quotation, invoice, agreement, work order, and other written project documents, constitute the agreement governing the applicable services and products.

No modification to these Terms will be binding unless made in writing or otherwise permitted by applicable law.

34. Contact Information

DN Signs
2501 E. 28th Street, Unit 112
Long Beach, California 90755
Phone: (310) 608-6099
Email: info@dnsigns.com
Website: dnsigns.com

Business Hours: Monday–Friday, 8:00 AM–5:00 PM

If you have questions about these Terms & Conditions, please contact DN Signs using the information above